Service Terms & Conditions

1. Scope of Services

RMS Installs provides low-voltage installation, configuration, diagnostic, and repair services. These Terms apply to all Projects, Service Tickets, and Service Calls unless a separate signed agreement states otherwise.

2. Rates and Billing

Service Calls & Tickets are billed at $149.99 per hour, per technician, plus a trip charge that is typically $99.99 depending on location. These rates apply to every visit. Time begins upon the technician's arrival and can be monitored through the RMS Installs web portal. Estimates are not fixed quotes unless expressly stated in writing. This is only for support.

3. Customer Responsibilities (Projects)

• If you are having a Ubiquiti network system installed, please create an account before the appointment using the UniFi app and provide the credentials to the installer. For WiFi setups, create an SSID (network name) and password in advance.
• RMS Installs configures network devices and optimizes performance. The customer is responsible for connecting their own devices (phones, TVs, smart-home devices, etc.) to the network. RMS Installs does not guarantee any specific internet or WiFi speed; actual speed depends on your internet service provider, device capabilities, and other factors outside our control.

4. Workmanship Warranty

Our workmanship warranty is limited to 30 days from the original installation date and covers only the labor performed by RMS Installs. Support requested after 30 days is billed at our standard hourly rate plus trip charge. Within the 30-day period, warranty service on our workmanship is provided at no additional charge.

5. Product Warranties

Products purchased through RMS Installs are covered solely by the applicable manufacturer's warranty and its terms. Please register your product on the manufacturer's website. Araknis, Triad, Control4, Episode, SunBrite, Binary, and Luma are registered automatically.

TO THE FULLEST EXTENT PERMITTED BY LAW, RMS INSTALLS MAKES NO WARRANTIES ON ANY PRODUCTS IT RESELLS, EXPRESS OR IMPLIED, INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH PRODUCTS ARE COVERED ONLY BY THE MANUFACTURER'S WARRANTY.

6. Diagnostic & Repair (Service Tickets)

Diagnostic and repair services are provided on a reasonable-efforts basis. A diagnostic visit does not guarantee a resolution. If a part is defective and still under the manufacturer's warranty, an RMA will be processed and a technician will return; additional labor and trip charges may apply to the return visit.

TO THE FULLEST EXTENT PERMITTED BY LAW, DIAGNOSTIC AND REPAIR SERVICES ARE PROVIDED WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

7. Service Calls (Prior Work by Others)

Service Calls are typically for customers who have not previously purchased from RMS Installs. Billed at $149.99/hour per technician plus a $99.99 trip charge. Because the original equipment and workmanship were provided by another company, RMS Installs takes over on an as-is basis.

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL SERVICE CALL WORK IS PROVIDED WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RMS INSTALLS IS NOT RESPONSIBLE FOR PRE-EXISTING CONDITIONS OR THE PRIOR WORK OF OTHERS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RMS INSTALLS' TOTAL LIABILITY FOR ANY CLAIM ARISING FROM ITS PRODUCTS OR SERVICES IS LIMITED TO THE AMOUNT PAID FOR THE SPECIFIC LABOR OR PRODUCT AT ISSUE. RMS INSTALLS IS NOT LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER GEORGIA LAW.

9. Payment

Payment is due upon completion unless otherwise agreed in writing. Payments are processed through a third-party processor Square; RMS Installs does not store full card numbers. Late or unpaid balances may be subject to collection and applicable fees.

10. Cancellation / Rescheduling

Your appointments and well-being are very important to us. We understand that unexpected delays can occur and that schedule adjustments are sometimes necessary. If you need to cancel or reschedule your appointment, we respectfully request at least 12 hours' notice.

Our policy:

• Any cancellation or reschedule made with less than 12 hours' notice will result in a cancellation fee equal to 25% of the reserved services or $50–$100, whichever is greater.
• If you are more than 2 hours late for your scheduled service, we may be unable to accommodate you, and the same cancellation fee will apply. We will do our best to reschedule your service for another time convenient to you.
• Cancellation fees will be charged to the card on file.
• In the event of a genuine, unavoidable emergency, all or part of your cancellation fee may be applied toward future services at our discretion.

11. Privacy & Use of Data

Information we collect:

Contact and appointment details (name, address, phone, email) for scheduling, service, and invoicing; payment information, which is processed by our third-party payment processor and not stored in full by RMS Installs; and service records related to work performed.

How we use it:

To schedule and perform services, process payments and invoices, provide support and warranty service, and — where you have opted in — to send marketing emails or text messages. You may opt out of marketing at any time by using the unsubscribe link or replying STOP to texts. Message and data rates may apply.

Who we share it with:

Third-party service providers who help us operate (such as our payment processor and scheduling tools); subcontractors and equipment manufacturers where necessary to perform or warranty your service; and authorities where required by law. We do NOT sell your personal information.

Your choices:

You may request access to, correction of, or deletion of your personal information by contacting us at info@rmsinstalls.com or (470) 456-3108. Depending on your state of residence (for example, California), you may have additional rights under applicable privacy laws, including the right to know what personal information we collect and to opt out of certain sharing. We will honor these rights as required by law.

Data retention & security:

We retain personal information as long as needed for the purposes above and to meet legal, tax, and warranty obligations. We use reasonable safeguards to protect your information but cannot guarantee absolute security.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

13. Changes to These Terms

RMS Installs may update these Terms. The "Last updated: 07/13/2026 " date reflects the current version. Continued use of our services after changes constitutes acceptance.